Help Center

Retention

Using Drop-Risk to keep members

Most members do not quit angrily — they quietly stop coming, then lapse. Drop-Risk surfaces those members early, while you can still do something about it.

How it works

GoBeyondGym watches attendance. A member who used to come often and has gone quiet gets flagged as at-risk. Open Drop-Risk from the sidebar to see who they are, sorted by how much they are at risk, with search and filters to focus.

Winning them back

  1. Open Drop-Risk from the sidebar.
  2. Review the flagged members — these are the ones worth a nudge.
  3. Use the win-back action to reach out. On Premium this sends automatically over WhatsApp; on other plans it opens a pre-filled WhatsApp message for you to send.
Tip · Acting early matters. A member who has just started skipping is far easier to win back than one who lapsed months ago.

Need a hand?

A real person is happy to help you set this up. Email gobeyondgym@gmail.com.